Help Center

1. Ordering & Shopping

How do I place an order?

• Browse our website or mobile app and add items to your cart.
• Proceed to checkout, enter your delivery details, and choose a payment method.
• Confirm your order, and we’ll take care of the rest!

Can I modify or cancel my order after placing it?

• Yes, you can modify or cancel an order before it is dispatched. Contact our support team for assistance.

What if an item is out of stock?

• If an item is unavailable, we will notify you and offer a suitable replacement or a refund.

2. Delivery & Shipping

Where do you deliver?

• We currently deliver to major cities and areas across Nepal. Enter your location at checkout to confirm availability.

How long does delivery take?

• Standard delivery takes One Hours while express delivery options are available for urgent needs.

What are the delivery charges?

• Delivery charges vary based on location and order value. Free delivery may be available for eligible orders.

3. Payments & Refunds

What payment methods do you accept?

• We accept cash on delivery, mobile wallets (eSewa, Khalti), bank transfers, and online payments.

How do refunds work?

• If you receive a damaged or incorrect item, contact us within 3 hours for a refund or replacement.

4. Account & Support

Do I need an account to place an order?

• Yes, having an account allows you to track orders, save addresses, and access exclusive deals.

How do I contact customer support?

• Live Chat: Available on our website and app.
• Email: info@tazbaaz.meronepal.online
• Phone: +977-976-6275961
• Social Media: Message us on Facebook or Instagram.